Personalised Care Videos
for Your Clients

• "What's your name and how do you like it pronounced?"

• "How would you like people to greet you?"

• "Tell us a little about you - what are you proud of or what makes you, you?"

• "Who are the important people in your life? (family, friends, pets)"

• "What's the best way to communicate with you? (plain language, slowly, visual supports, Auslan, device/board)"

• "Do you have any key words/signs or gestures we should know?"

• "Do you prefer calls, texts, or messages through an app?"

• "What does a good day look like for you?"

• "What time do you prefer to wake up, have meals, and go to bed?"

• "Tea or coffee? How do you take it exactly? (strength, milk type, sugar, temperature)"

• "Any favourite foods - or foods to avoid (allergies, cultural/religious reasons, textures)?"

• "Music, TV, or quiet? What volume is comfortable?"

• "What hobbies do you enjoy? (arts, gardening, gaming, reading, crafts)"

• "Do you like sport? Which teams or activities?"

• "Any groups, classes, or places you like to go in the community?"

• "What support do you want with personal care? (showering, dressing, grooming, continence)"

• "How do you like these done? (order, products/brands, water temperature, towels, deodorant, period care)"

• "Meal support: preparation, cutting food, prompting, supervision?"

• "Medication: when, how (with food, with water only), and who manages it?"

• "Sleep support: positioning, night checks, lights on/off, weighted blanket, noise."

• "How do you get around best? (walking aid, wheelchair, frame)"

• "Transfers: how many people, preferred technique, 'say/do' steps."

• "Any equipment we should set up or check first? (hearing aids, glasses, communication device, CPAP, hoist, shower chair)"

• "Transport: do you prefer taxi, rideshare, car with modifications, or public transport? Any motion sickness tips?"

• "Are there sounds, lights, smells, textures, or crowds you avoid?"

• "What helps you feel comfortable? (headphones, sunglasses, low lighting, quieter spaces)"

• "Touch boundaries: what is okay and what is not? (e.g., 'no skin contact - gloves only', ask before touching, same-gender support preferred)"

• "Privacy: doors closed/open? Knock and wait?"

• "Cultural or religious practices we must respect? (prayer times, head coverings, modesty, dietary laws)"

• "Behaviour support: early signs you're stressed, what helps, and what not to do."

• "Any risks we should know (falls, choking, seizures) and your step-by-step plan if they occur."

• "Allergies or medical alerts?"

• "Pain: how do you show it and what helps?"

• "Hydration reminders, sunscreen, or specific weather preferences?"

• "Shoes on/off? Smoking/vaping rules? Pets? Rooms that are private?"

• "Where are important items kept? (meds, care plan, PPE, emergency info)"

• "What are you working towards right now? (fitness, study, work, travel, independence)"

• "How can carers best support these goals?"

• "If I'm unwell or upset, who should we contact first?"

• "Preferred hospital/GP/clinic?"

• "Anything you want workers to say on your behalf in an emergency?"

• "Is there anything we didn't ask that you want carers to know?"

• "What's one thing that always makes your day better?"

Preferred greeting: handshake / fist bump / wave / no touch

Temperature for drinks/showers: cool / warm / hot

Noise level: quiet / moderate / lively

Scented products: yes / no (list allowed brands)

Gender preference for support worker: no preference / female / male / other

Photos/social media: okay / not okay / ask each time

Gloves/PPE in personal care: always / sometimes / never

Pet interactions: love / cautious / avoid

• Record answers in the person's own words; use open questions first, then confirm details.

• Avoid filming sensitive documents or medication labels unless explicitly consented.