Vidversity – Privacy Policy

1. Information We Collect

We may collect the following types of personal and business information:

2. How We Use Your Information

• Provide and manage your access to the Vidversity platform and services
• Customise training and consultancy services to your needs
• Process transactions and manage billing
• Improve platform performance, security, and user experience
• Communicate with you about updates, service changes, and support
• Send you marketing content (where permitted)
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

• Contractual necessity – to deliver the services you have subscribed to
• Legitimate interests – to improve and secure our services
• Consent – where you have agreed to receive marketing or allow optional cookies
• Legal obligations – to comply with applicable laws and regulations

4. Sharing Your Information

We may share your information with:

• Service providers – such as hosting providers (e.g., AWS Australia), payment processors, analytics providers, and IT support
• Third-party content providers – where Envato Elements assets are incorporated in your training, in accordance with their licensing terms
• Professional advisors – such as accountants, lawyers, and auditors
• Authorities – if required by law, regulation, or court order

We do not sell your personal information to third parties.

5. International Data Transfers

Where personal information is stored or processed outside Australia (e.g., by cloud hosting providers), we take reasonable steps to ensure the overseas recipient complies with the APPs or equivalent protections.

6. Data Retention

We retain your personal and training content while your subscription is active.

Upon subscription termination, you have 30 days to download your content. After that period, unless otherwise agreed in writing, we may delete your data from our systems.

Some transactional and legal records may be retained for up to 7 years as required by law.

7. Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include:

• Encrypted data transmission (SSL)
• Secure password management
• Role-based access controls
• Regular security audits

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain secure login sessions
• Analyse platform usage for performance improvements
• Deliver relevant marketing and retargeting ads

You can disable cookies in your browser settings, but some platform features may not function properly.

9. Marketing Communications

We may send you product updates, webinar invitations, and relevant resources. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

10. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to your information if inaccurate, incomplete, or outdated

Requests should be sent to info@vidversity.com. We will respond within a reasonable timeframe, usually within 30 days.

11. Complaints

If you believe we have breached the APPs, please contact us in writing. We will investigate your complaint and respond within 30 days.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date at the top.

13. Contact Us