Training staff during COVID 19
Keeping staff trained, safe and engaged.
Training staff during COVID 19 has been challenging for many organisations. Staff may no longer be on site and face to face training no longer possible. For the health care sector and aged care sector staffing has been dramatically affected. New training has been critical and quite literally a matter of life and death.
So how do organisations keep staff trained, safe and engaged during COVID 19 when usual training methods are curtailed?
Here at VidVersity, we have been working with organisations across a range of sectors from professional services, education to health care supporting a rapid digital transformation to enable training to move rapidly online. Before we share some examples of how organisations have adapted to training needs during COVID 19, let’s examine some of the key challenges and how online delivery can address these roadblocks.
Rapid response training
Organisations no longer have the ability to wait for training to be developed by external developers with a lead time from concept to delivery of weeks or months. When new rules come into effect on using PPE (Personal Protective Equipment), how to access workspaces or when rapid onboarding of new staff is required, training needs to be delivered immediately. When face to face training is unavailable, online training alternatives still need to be developed quickly whilst ensuring the needs of staff are met and the experience is not sub-standard. The example of security staff in Victoria being trained in diversity rather than infection control (read the article from the Australian newspaper here) is an example of misguided and ineffective training.
Meeting the needs of staff
Onboarding of new staff may mean adapting training to meet specific needs such as English as a second language or bringing in staff from another sector to be re-trained rapidly. Training needs to be able to address many diverse needs and a ‘one size fits all’ approach will inevitably lead to gaps in learning and failure to understand key components of safety training.
Moving training online should not mean training is no longer engaging for the learner. Online learning has (quite rightly) gained a reputation for a ‘click through’ approach. A module is simply completed and a completion certificate issued. A learner needs to feel engaged, learning needs to be applied to ensure understanding. Applying the training to the actual workplace is also key.
CASE STUDY 1 : AGED CARE SECTOR
We worked with an Aged Care provider in Victoria to create and deliver online safety training.
Using videos captured by key staff (using mobile phones or laptops only), COVID related training was created in 21 different languages. Staff showed the actual PPE used in that organisation including the correct colour gowns. From concept to delivery, training was able to be created and delivered in around 2 days. Importantly, as the rules change, the training can be re-filmed and delivered to staff. An example is a shift from face masks to face shields.
In addition, training was interactive (questions and quizzes) and was delivered to the mobile phones of each staff member to launch and watch before each shift.
The learner engagement was incredible with huge uptake shown in usage data.
CASE STUDY 2 : Workshop training
A not for profit organisation had the responsibility of delivering live training to professionals but was unable to continue to deliver this training face to face. Workshops were 1 to 2 days which was not feasible on Zoom. Within a few weeks, the training was adapted to a ‘blended’ style of delivery with the workshop programme broken into a combination of live (Zoom) sessions and self paced learning over the course of the day. Any passive or lecture style content was filmed for online delivery and the interactive components (discussions groups etc) were delivered during Zoom. Interactive tools such as Padlet and break out rooms were used to increase engagement during the live online sessions. The workshops can now be delivered over and over again with a reduced workload for workshop facilitators.
CASE STUDY 3 : Training staff / technical updates, induction etc.
A government body ensures practice groups and staff more generally are kept up to date by utilising webinar material and Zoom presentations to repurpose for online training. Technical updates are also created easily by having members of the organisation record Powerpoint presentations with Voiceover to then present to staff. Using the VidVersity platform, these can be used for CPD purposes by adding interactions, quizzes and completion certificates. The progress and completion by staff is also tracked for compliance purposes. Law firms we have worked with have also created a range of content for clients either a a means of keeping clients up to date or as an additional revenue stream.
If you would like to find out more about what we have been doing to support organisations to adapt staff training during COVID 19 and to see how online learning can make training efficient and cost effective, you can register to watch our on demand webinar
“Keeping your staff trained, safe and engaged during COVID 19”. Register and watch anytime. CLICK HERE TO ACCESS THE WEBINAR.
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There are plenty of video editing platforms on the market but here at VidVersity we have created an end to end solution from capture, upload, easy editing and the ability to add interactions and a range of ways to deliver to your clients. Our key focus is ease of use so anybody can use it and a produce a high quality end product.
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